Refund policy

Return & Refund Policy

Last updated: July 2026

We want you to love your Grace Era pieces. If something isn't right, we're here to make it right.

Returns

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in original condition with all tags attached.

To initiate a return, please email us at support@thegraceera.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Exchanges

We are happy to exchange items for a different size or style, subject to availability. Please contact us at support@thegraceera.com to arrange an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items marked as final sale
Items that have been worn, washed, or damaged after delivery
Items without original tags

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at support@thegraceera.com with a photo of the item and your order number. We will resolve the issue at no cost to you.